Privacy Policy

Last updated: March 21, 2026

WhatsApp CRM ("we", "our", or "the Platform") is a platform that helps businesses manage their WhatsApp Business communications, including message templates and messaging, in connection with Meta's WhatsApp Business API and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information you provide when you register (such as name and email address), when you connect your WhatsApp Business Account (e.g. account identifiers and tokens provided by Meta), and when you use our features (e.g. template content, message logs, and recipient phone numbers to the extent necessary to send messages). We may also collect technical data such as IP address and browser type for security and operation of the service.

2. How We Use Your Information

We use your information to provide, operate, and improve our services; to connect with Meta's APIs on your behalf; to send and manage WhatsApp messages and templates; to communicate with you; and to comply with applicable law. We do not sell your personal information to third parties.

3. Sharing With Meta and Third Parties

To provide WhatsApp messaging and template management, we share necessary data (such as identifiers and message content) with Meta in accordance with Meta's policies and our agreement with Meta. We may use service providers who process data on our behalf under strict confidentiality and security obligations.

4. Data Retention and Security

We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

5. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update account details in the platform and contact us for other requests. You may also delete your account from the platform, which will stop further use of your data for our services.

6. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the last updated date. Continued use of the service after changes constitutes acceptance of the revised policy.

7. Contact

For questions about this Privacy Policy or our data practices, please contact us through the contact details provided in the application or on our website.